Frequently Asked Questions

Most orders ship within one to two business days. Standard ground shipping typically arrives within three to five business days depending on your location. Expedited shipping options are available at checkout.

Once your order ships, you will receive an email with your tracking number and a link to follow your package in real time. You can also check your order status by logging into your account.

If your order has not yet been processed, our team may be able to make changes. Please contact us as soon as possible by phone or email. Once an order has shipped, it cannot be modified.

Yes. We offer free ground shipping on all orders over $150. Orders under $150 will have shipping calculated at checkout based on your location and preferred delivery speed.

Due to the nature of medical cannabis products, we are unable to accept returns on opened items. If you receive a damaged or incorrect product, please contact us within 48 hours of delivery and we will make it right.

We take great care in packaging your products, but if something arrives damaged, please contact our support team within 48 hours with photos of the damage. We will arrange a replacement at no additional cost.

You can register through our partner Medical Cannabis Prime for a virtual consultation, or have your own healthcare provider complete our medical document. Visit our Get Started page for a full walkthrough of both options.

Your medical document is typically valid for up to 12 months. When it is time to renew, our team will reach out with a reminder and help you through the renewal process. You can also contact us any time to check the status of your document.

You can update your address, email, and contact details by logging into your account. For changes to your medical document or prescription details, please contact our support team directly.

A medical cannabis document is a form completed by a licensed physician or nurse practitioner that authorizes you to purchase medical cannabis through a licensed producer like Vanquish Medical. It is similar to a prescription but specific to cannabis. Once your document is on file, you can browse and order from our full catalogue.

Getting your medical document through Vanquish Medical is simple. Our medical partner, Medical Cannabis Prime, offers secure virtual consultations from the comfort of your home. Here is how it works:

1. Create your Vanquish Medical account
Register on our site if you have not already.

2. Complete the medical intake form
You will be directed to a short intake form through Medical Cannabis Prime. Have your provincial health card ready.

3. Book your virtual consultation
Schedule an appointment with a licensed healthcare practitioner at a time that works for you.

4. Receive your medical document
If approved, the practitioner will complete your medical document and submit it directly to Vanquish Medical.

5. Start shopping
Once your document is verified and your account is activated, you will have full access to our curated catalogue of quality medical cannabis.

The consultation process through our partner Medical Cannabis Prime is designed to be accessible for all patients. Visit our Get Started page for current details on consultation fees and the registration process.

Any Canadian resident with a valid provincial health card can book a consultation to discuss whether medical cannabis may be appropriate for their needs. Common conditions that patients use medical cannabis for include chronic pain, anxiety, insomnia, PTSD, arthritis, and many others. A licensed healthcare practitioner will assess your individual situation during your consultation.

Yes. If you currently hold a valid medical document with another licensed producer, you can request a transfer to Vanquish Medical. Simply contact your current LP and ask them to transfer your document to us. If you need help with the process, our Client Care team is happy to walk you through it. Call us at 1-604-491-9048 or email support@vanquishmedical.com.

Medical cannabis documents are typically valid for up to 12 months from the date of issue. When your document is approaching expiry, our team will send you a reminder and guide you through the renewal process so there is no interruption to your access.

Yes. Veterans Affairs Canada (VAC) provides coverage for medical cannabis for eligible veterans with service-related conditions. Coverage can include up to three grams per day at no out-of-pocket cost. Visit our veterans coverage guide for more details.

Some private insurance plans and employee benefits programs now include coverage for medical cannabis. We recommend checking with your insurance provider directly. Vanquish Medical provides detailed receipts that can be submitted for reimbursement.

Medical cannabis purchased with a valid prescription is eligible as a medical expense on your Canadian tax return. We provide annual purchase summaries to help with your filing. Consult a tax professional for advice specific to your situation.

Choosing the right product depends on your condition, your experience level, and your preferred method of consumption. Our Client Care team and our educational resources in The Journal can help guide you. You can also speak with your healthcare provider about what might work best.

We always recommend starting low and going slow, especially if you are new to medical cannabis. Begin with the lowest suggested dose, give it time to take effect, and adjust gradually. Your healthcare provider can help establish a dosing plan tailored to your needs.